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filler@godaddy.com

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Frequently Asked Questions

VEW Cloud Service  is compatible with all VEW products with camera feature. 


You can easily view, download and share videos using the VEW App. For video sharing, please download the cloud videos to your video library on the VEW App and then click on the sharing options to send them to others or post on social media.


No. Your VEW products provide certain features such as Live View, Real-Time Notifications etc. without a plan. We recommend subscribing to a plan to get the most out of your devices with video recording and other advanced features.


For most countries and regions, VEW Cloud Service offers monthly or yearly subscription options. Within the plan benefits, the “Video Event History” means users can view and playback motion-triggered video clips that happen over a period of time – which can be up to the last 180 days. 


Unfortunately you cannot get refund for any payments you’ve already made once your subscription starts. If you decide to unsubscribe, you can cancel the plan at any time. You will still have full access to the subscription until the end of the period you have paid for.


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